Shipping policy
Last updated: October 27, 2026
Free Standard Shipping
Standard delivery includes shipping, import duties and taxes to the United States, United Kingdom, Canada, Australia and supported destinations in Asia. Confirm your ZIP or postal code before ordering; remote locations and special handling require separate confirmation. This includes supported addresses in South Korea. Standard delivery is to the accessible ground-floor exterior entrance (doorstep) at the delivery address. It does not include entry into the home or building, upstairs delivery, unpacking, installation, or removal of packaging.
Full Wooden-Crate Packaging
Our products are shipped in full wooden crates to help protect them in transit. Please retain the crate and all protective packaging until you have inspected the product and confirmed that it is working properly.
Dispatch and Delivery Estimates
United States warehouse stock: For the selected model and finish confirmed as available in our US warehouse, estimated delivery within the United States is 12–15 calendar days from order confirmation. This estimate applies only to confirmed US warehouse stock.
China-direct orders: Estimated delivery is 60–75 business days from order confirmation, including production and transportation. This is the total estimated lead time; production is not added again on top of this range. Business days are Monday–Friday, excluding applicable public holidays.
Where the ordered model and finish are available in a regional warehouse, regional dispatch will be prioritized. Otherwise, shipment from China may be arranged. The dispatch location, stock status, shipping method, and estimated delivery window will be confirmed for your order.
Sea freight, air freight, and regional delivery have different lead times. Air freight is available only where confirmed in a separate quotation and is not automatically included in free standard shipping. Please contact us for an order-specific estimate before payment. Production, customs clearance, carrier scheduling, weather, and destination conditions can affect timing; estimates are not guaranteed arrival dates.
Doorstep Delivery & White-Glove Service
Our standard service delivers the crated product to the accessible ground-floor exterior entrance at the delivery address; the driver will not carry it indoors. Cabinets are large and heavy. Customers are responsible for checking the packaged dimensions and delivery access and arranging safe movement of the cabinet from the exterior delivery point to its final indoor position.
If you require white-glove service, including indoor placement, stairs, unpacking, or other additional handling, contact CC Humidor before dispatch. White-glove service is subject to local availability, access assessment, and a separately agreed quotation. It is not included in free standard shipping unless expressly confirmed in writing. Where the exterior entrance is not safely accessible to the carrier, contact us in advance to agree on an alternative outdoor delivery point.
Please provide an accurate address and a reachable phone number, and cooperate with carrier appointment scheduling. Contact us before changing a delivery address or declining an arranged delivery so that we can explain the available options and any carrier costs before you agree to them.
Shipping Charges, Duties, and Taxes
For supported destinations confirmed for your order, the quoted price includes standard shipping and the applicable import duties and taxes (DDP). Confirm your delivery ZIP or postal code before payment. Remote locations and special handling require separate confirmation; any additional charge will be disclosed and agreed before payment. For destinations outside our supported coverage, contact us for an individual quotation and confirmed shipping and tax arrangements.
Inspection, Loss, and Transit Damage
Inspect the crate and cabinet promptly on delivery. If there is visible damage, record it with the carrier where possible, take clear photographs or video of the crate, shipping labels, and affected areas, and contact us promptly with your order number. Keep the packaging and do not arrange repairs or return shipment before receiving instructions. A missed delivery notation does not remove rights provided by applicable law.
We will help investigate loss or transit damage with the carrier and Raching after-sales team and arrange the appropriate remedy after assessment. Depending on the circumstances, this may involve replacement parts, repair, replacement, or a refund where required or agreed.
Need Help?
Contact CC Humidor through our contact page or email support@cchumidor.com. Please include your model, finish, destination postal code, and order number if available.