Refund policy

Last updated: October 19, 2026

Refund, Returns & Warranty Policy

Final Sales

All sales are final except where applicable law requires otherwise or CC Humidor expressly approves a written exception. We do not offer voluntary returns or exchanges for change of mind, preference, ordering the wrong size or finish, or failure to check delivery access or power requirements. Natural wood grain, minor finish variations, and differences caused by screens or lighting are not defects where the product otherwise conforms to its description.

Please review the product specifications and delivery arrangements before payment. An exception granted for one order does not create a general return entitlement.

Cancellation Requests

Our standard store rule allows cancellation requests within 24 hours of ordering. A request is not an automatic cancellation: contact us immediately, and we will confirm the status and outcome in writing. Orders already being produced, customized, prepared for dispatch, or shipped may not be cancellable under our voluntary policy. Mandatory cancellation and withdrawal rights take precedence, and any applicable costs will be handled as required by law.

After-Sales Assessment Before a Remedy

For a damaged, defective, or incorrect product, contact CC Humidor promptly with your order number, proof of purchase, model, serial number where available, a description of the issue, and clear photographs or video. Inspect delivery packaging promptly and retain the crate and protective materials while the case is assessed.

Customers must provide reasonable information and cooperate with safe, model-appropriate diagnostic steps so that the issue can be verified. A reported issue does not automatically qualify for a refund, a whole-unit replacement, or return freight. Where permitted by law and the applicable warranty, technical guidance, replacement parts, or repair will be considered before replacement of the entire cabinet or refund. Minor or repairable issues do not automatically justify rejection of the whole product. We will confirm the proposed resolution in writing after assessment.

Raching Manufacturer Support

Raching, the product manufacturer, provides technical assessment and product after-sales support where applicable. CC Humidor helps open the case, coordinate communication, and follow up. Technical findings from the manufacturer inform the proposed remedy. This support arrangement does not remove CC Humidor's obligations as the seller under applicable law.

Warranty Scope and Service Costs

The warranty advertised for your product and confirmed for your order applies. The current RR780, RR880, and RR980 listings include a two-year whole-unit warranty and a six-year compressor warranty. The extended compressor period does not extend the whole-unit warranty or automatically cover other components. Warranty periods already promised for an existing order are not reduced by an update to this policy.

Coverage and remedies follow the applicable written warranty. Onsite visits, removal, installation, labor, collection, freight, and other service expenses are not automatically included beyond what the written warranty or applicable law requires. Any cost payable by the customer will be explained for approval before the service is arranged. Work or expense arranged by the customer without our prior written authorization is not automatically reimbursable, except where the law requires otherwise.

Voluntary warranty coverage does not cover normal wear or damage caused by misuse, accidental damage after delivery, incorrect voltage, unsuitable installation or ventilation, failure to follow care instructions, unauthorized modifications, or improper repairs. A third-party repair or modification does not by itself cancel unrelated warranty rights; exclusions apply to the problem or damage it causes, subject to applicable law.

Written Authorization for Returns

Do not return a cabinet without written authorization and shipping instructions from CC Humidor. Authorization must identify the approved item, reason, destination, carrier or shipping method, and cost arrangements. Unauthorized shipments may be refused or held pending instructions to the extent permitted by law; sending a product back does not create a refund entitlement.

For a voluntary non-defect exception, the product must be unused, uninstalled, complete with accessories, and returned in the condition and protective packaging agreed in writing. Any return freight, documented original delivery cost, or reasonable handling charge must be disclosed and agreed before the return and may be applied only where lawful. Free initial shipping does not mean that a discretionary return or collection is free. We will not apply such discretionary charges where prohibited by statutory rights or the applicable warranty.

Use the original wooden crate and protective packaging, or an equivalent freight-safe method approved by us. Any deduction for missing items, customer-caused damage, or inadequate return packaging must be supported by the inspection findings and permitted by law. These voluntary return conditions do not restrict mandatory rights for defective products or statutory withdrawal.

Inspection and Approved Refunds

Returned goods are inspected before any discretionary refund is finalized. We will confirm eligibility, the amount approved, and any lawful, previously disclosed deductions. Refunds that are due will be processed to the original payment method where possible and within applicable legal deadlines; bank processing may take additional time. Our approval process does not extend a statutory refund deadline.

Contents and Indirect Losses

To the extent permitted by law, voluntary warranty remedies address the covered cabinet issue and do not include compensation for cigars or other stored contents, lost profits, business interruption, or other indirect or consequential losses. This provision does not exclude any liability or remedy that cannot legally be excluded.

Mandatory Consumer Rights

All restrictions above apply only to the extent permitted by law. Mandatory rights concerning defects, cancellation, withdrawal, repair, replacement, refunds, and legally required costs take precedence over this policy. EU consumers generally have a 14-day withdrawal right for qualifying online purchases, subject to applicable exceptions. A standard cabinet is not automatically exempt merely because it is large or shipped in a wooden crate.

Contact us through our contact page or email support@cchumidor.com, quoting your order number. We will assess the request against the order terms, manufacturer findings, and applicable law.