Practical answers before you choose a cabinet—and after it arrives.
Choosing a cabinet
Which MON or RR model is right for me?
Start with the size of your collection, whether you store loose cigars or full boxes, and the space available. Listed cigar capacities are approximate and depend on cigar dimensions and arrangement. Compare cabinet dimensions, shelf layout, and clearance requirements on each product page, or ask us for a recommendation.
Do all models have the same features?
No. Features vary by model. Our current MON listings use LCD controls; the listed RR cabinets use TFT color controls and include draw-resistance testing. Water-cooling technology and other functions should be checked against the selected product specification. The MON configurations currently sold on this website include ammonia removal.
Can I see the actual finish before ordering?
Yes—contact us for the current photographs available for your model and finish. Screens, lighting, natural wood grain, and production variations can affect appearance. We do not substitute a photograph of a different model as proof of the exact product you will receive.
Power and first setup
Will the voltage and plug work in my country?
Confirm your destination, required voltage and frequency, and plug type with us before payment. Do not assume a plug adapter changes voltage. Only connect the cabinet to a suitable, grounded power supply that matches its rating label and instructions.
What should I do when the cabinet arrives?
Inspect the crate and cabinet, retain the packaging, and follow the model-specific manual for positioning, ventilation, cleaning, settling time, and initial operation. Do not power on immediately if the cabinet was tilted or laid down during transport; ask after-sales support for the correct standing period. Allow conditions to stabilize as instructed before loading your collection.
Water and daily care
How often will I need to add water?
There is no fixed interval for every home. Water use depends on room conditions, target humidity, how often the door opens, and the amount of cigars stored. Check the water-level indicator and follow your model's manual. Add the recommended water slowly, stop at the specified level, and never exceed the stated capacity.
What kind of water should I use?
Use the water type specified in your model's manual. If you are unsure, ask the manufacturer after-sales team before filling. Do not add fragrances, oils, chemicals, or other liquids not approved for the system.
How should I clean the cabinet?
Follow the manual and disconnect power before cleaning where instructed. Use gentle cleaning methods recommended for the surfaces and water system. Avoid strong-smelling cleaners on the cedar interior and do not apply oil or lubricant to shelves or drawers unless specifically instructed by the manufacturer.
What temperature and humidity should I select?
Use the adjustment range listed for your model and choose settings appropriate to your cigars and preferences. Stable conditions and limited unnecessary door opening are important. If readings appear unusual, allow stabilization and contact support for model-specific checks rather than repeatedly changing calibration settings.
Shipping and delivery
Is shipping included, and how is the cabinet packed?
Standard delivery includes shipping, import duties and taxes to the United States, United Kingdom, Canada, Australia and supported destinations in Asia. Confirm your ZIP or postal code before ordering; remote locations and special handling require separate confirmation. Products are shipped in full wooden crates. Expedited air freight and special handling are not automatically included. See our Shipping Policy for details.
How long does delivery take?
Timing depends on stock, model, finish, destination, and whether dispatch is from a regional warehouse or China. Sea freight and air freight have different schedules. Contact us before purchase for the dispatch location, shipping method, and current estimate for your order; estimates are not guaranteed delivery dates.
Will the driver carry the cabinet into my home?
Standard delivery is to the accessible ground-floor exterior entrance (doorstep) at the delivery address. The driver will not carry the cabinet indoors. White-glove service, including indoor placement, stairs, or unpacking, must be discussed before dispatch and is subject to availability and a separately agreed quotation. Customers should arrange safe movement from the exterior delivery point to the final indoor position.
What if there is transit damage?
Photograph the crate, shipping labels, and affected areas, note visible damage with the carrier where possible, retain all packaging, and contact CC Humidor promptly with your order number. We will help coordinate assessment and the appropriate resolution. Do not return the cabinet or arrange repairs without instructions.
Returns, warranty, and support
Can I return a cabinet because I changed my mind?
All sales are final except where applicable law requires otherwise or CC Humidor approves a written exception. A reported issue does not automatically qualify for a full refund or whole-unit replacement. Damage, defects, and incorrect items require after-sales assessment; reasonable troubleshooting, parts replacement, or repair may be the appropriate first remedy. Returns require prior written authorization and an agreed shipping method. Read our Refund & Warranty Policy.
Who handles after-sales service?
Raching's manufacturer after-sales team provides technical assessment and product support where applicable. CC Humidor helps open the case, coordinate communication, and follow up. Please provide your order number, model, serial number, a clear description, and relevant photos or video. This arrangement does not remove any legal obligations CC Humidor has as the seller.
What is the warranty period?
Use the warranty stated on your product page and in your written order confirmation. Our current RR780, RR880, and RR980 listings state a two-year whole-unit warranty and a six-year compressor warranty. That does not mean every product or every type of service has identical coverage. The extended compressor period does not extend whole-unit coverage. Onsite visits, labor, collection, shipping, and other costs are not automatically included beyond the applicable written warranty or legal requirements. Ask us to confirm the coverage and service arrangements for your selected model before ordering.
Still have a question?
Contact CC Humidor or email support@cchumidor.com. Include your model or collection size and delivery postal code so we can help efficiently.